Waiter - ETM Collection
Join ETM Group as a Waiter and craft memorable guest moments across premium venues with warm, attentive service and teamwork.
Role Overview:
At ETM Group, being a Waiter is a key role in delivering exceptional guest experiences within our premium hospitality environments. You’re not just serving food and drinks — you’re creating memorable moments, providing attentive service, and bringing our EPIC values to life on the floor.
Across our ETM Collection venues — from rooftop restaurants to refined dining spaces — our Waiters play an essential role in day-to-day service. Whether taking orders, serving dishes, or engaging with guests, you ensure every interaction is delivered with professionalism, warmth, and attention to detail.
Working alongside your management and senior team, you will support service, maintain high standards, and ensure your section runs smoothly. This is a hands-on role where consistency, teamwork, and a positive attitude are key to success.
If you are passionate about hospitality, enjoy working in a fast-paced environment, and take pride in delivering great service, this is an opportunity to grow within one of London’s leading hospitality groups.
Company Benefits:
• Competitive industry pay (based on salary & Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us
The Ideal Candidate Will Present:
• Experience: Previous experience in a waiting role within premium hospitality environment.
• Guest Focus: You are friendly, approachable, and enjoy delivering excellent service.
• Organisation & Efficiency: You can work effectively in a fast-paced environment while maintaining standards.
• Attention to Detail: You take pride in delivering service with care and consistency.
• Positive Attitude: You bring energy and professionalism to every shift.
• Resilience: You remain calm and focused during busy service periods.
• Willingness to Learn: You are eager to develop your skills within a premium hospitality environment.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
- Department
- Front of House
- Role
- Waiter
- Location
- Chiswell Street Dining Rooms
About ETM Group
It all started with a love of great hospitality.
After studying Law, Tom found himself living above a gastro pub and quickly fell in love with the energy, atmosphere and sense of community that great pubs can create. Inspired by the concept, he bought his first pub with a business partner in 2000 and transformed it into a gastro pub.
Meanwhile, Ed was building his own career after studying Finance in Bristol. When he joined Tom, the business began to take shape and together, they set out to create something special.
What started as a small, family-run business grew steadily year after year. As our ambition grew, so did our portfolio, with the opening of venues including The Botanist in Sloane Square, one of our first larger, food-led concepts.
We continued to grow, opening new venues while staying true to the entrepreneurial spirit and hands-on approach that had been there from the very beginning. A major turning point came in 2015 with the opening of Greenwood, which doubled the size of our team and marked an exciting new chapter for the business. We also began working with prestigious partners including Royal London House and The Montcalm, expanding our reach and creating even more ambitious hospitality experiences.
By 2024, it was clear that our growing business had evolved into two distinct hospitality offerings. To better reflect who we are and where we were going, we created ETM Collection and ETM Sport London.
Today, we are proud to continue growing while holding on to the passion, ambition and entrepreneurial spirit that started it all. From a single gastro pub to a diverse portfolio of venues, our story has always been driven by great people, and we are always looking for more talented people to become part of what comes next.