Floor Manager - Redwood
Join Goldwood as Floor Manager: lead a vibrant, fast-paced team on match days, deliver top-tier guest service, and grow your career with ETM Group in the City.
Redwood is a spacious bar and restaurant situated in the London Bridge area, offering a vibrant social setting, energetic atmosphere, and a strong focus on exceptional service. Known for its scale and versatility, Redwood hosts a range of live sporting events throughout the year, making it a go-to destination for matchdays, group gatherings, and after-work occasions.
As part of Sport London within ETM Group, Redwood sits within a portfolio recognised for operational excellence, people development, and some of London’s most distinctive hospitality venues.
Role Overview:
At ETM Group, being a Floor Manager is a key operational leadership role and an important step in building your career within premium, high-volume hospitality. You are at the forefront of the guest experience, leading service, supporting your management team, and ensuring every shift delivers energy, consistency, and excellence.
Across our Sport London venues our Floor Managers play a vital role in delivering high-energy, sport-led experiences. From matchdays to large-scale bookings, you help create an engaging atmosphere while maintaining strong service standards in fast-paced environments.
Working closely with your Assistant General Manager and General Manager, you will take ownership of service delivery on the floor, ensuring smooth operations, team coordination, and a memorable guest journey. This is a hands-on role where visibility, pace, and leadership are key — you set the tone for your team and lead by example throughout service.
If you thrive in energetic environments, enjoy leading teams from the front, and are passionate about delivering great guest experiences, this is an opportunity to grow within one of London’s leading hospitality groups.
Company Benefits:
• Competitive industry pay (based on salary & Tronc)
• Guaranteed 48 hours per week contract
• 50% discount for you and up to 5 friends at any of our venues
• 5.6 weeks paid annual leave
• Pension
• Quarterly Incentive Scheme
• Generous employee referral scheme
• Discounted shopping at many high street stores
• Cycle to work scheme
• Access to Stream for better money management
• Access to the award winning Hospitality Action Charity, offering an Employee Assistance Program
• Group wide Learning and Development opportunities
• Complementary hot drinks in your venue
• Complementary meal on shift
• Your birthday lunch is on us
The Ideal Candidate Will Present:
• Proven Experience: You have experience in a supervisory or junior management role within a high-volume, fast-paced hospitality environment.
• Leadership Skills: You are a confident and approachable leader who can motivate teams and maintain high energy during service.
• Operational Awareness: You understand the flow of service and can support in delivering efficient, well-organised shifts.
• Guest-centred Approach: You are passionate about delivering great service and ensuring every guest has a memorable experience.
• Resilience & Agility: You thrive under pressure and can adapt quickly in busy, high-energy environments.
• Passion for Food & Drink: You have a strong interest in quality food, drinks, and current hospitality trends.
• Hands-On Approach: You lead from the floor, supporting your team, resolving challenges, and driving standards in real time.
• Sports Awareness: You have a strong awareness of key sporting events and enjoy contributing to the atmosphere and excitement of matchdays.
About Us:
ETM Group is a leading London hospitality business, home to a collection of premium restaurants, bars, and iconic sports venues. Through our portfolio of standout London venues across ETM Collection and ETM Sport London, — we deliver exceptional food, drink, entertainment, and guest experiences across the capital.
From elevated rooftop dining to high-energy match-day occasions, our venues are united by a commitment to quality, innovation, and memorable hospitality. At the heart of our success are our people, guided by our EPIC values: Excellence, Passion, Integrity, and Challenge.
ETM Group are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
- Department
- Management
- Role
- Floor Manager
- Location
- Redwood
About ETM Group
It all started with a love of great hospitality.
After studying Law, Tom found himself living above a gastro pub and quickly fell in love with the energy, atmosphere and sense of community that great pubs can create. Inspired by the concept, he bought his first pub with a business partner in 2000 and transformed it into a gastro pub.
Meanwhile, Ed was building his own career after studying Finance in Bristol. When he joined Tom, the business began to take shape and together, they set out to create something special.
What started as a small, family-run business grew steadily year after year. As our ambition grew, so did our portfolio, with the opening of venues including The Botanist in Sloane Square, one of our first larger, food-led concepts.
We continued to grow, opening new venues while staying true to the entrepreneurial spirit and hands-on approach that had been there from the very beginning. A major turning point came in 2015 with the opening of Greenwood, which doubled the size of our team and marked an exciting new chapter for the business. We also began working with prestigious partners including Royal London House and The Montcalm, expanding our reach and creating even more ambitious hospitality experiences.
By 2024, it was clear that our growing business had evolved into two distinct hospitality offerings. To better reflect who we are and where we were going, we created ETM Collection and ETM Sport London.
Today, we are proud to continue growing while holding on to the passion, ambition and entrepreneurial spirit that started it all. From a single gastro pub to a diverse portfolio of venues, our story has always been driven by great people, and we are always looking for more talented people to become part of what comes next.